- Can I pay my rent online? Can I pay my rent online?
- Absolutely! Just click on the Resident portal link located in the navbar at the top, you will find a payment link once you have logged in.
- Is the community gated? Is the community gated?
- While this community is ungated because of its design, we do require the use of access control fobs to enter any door within the community. In addition, our attached 14-story parking garage is gated and monitored by courtesy patrol officers.
- Does the property have onsite security? Does the property have onsite security?
- Our property staffs a concierge security professional to monitor the property each day all year round.
- Is there covered parking or garage parking? Is there covered parking or garage parking?
- Yes, we have an attached 14-story parking garage, as well as VIP parking available for an additional monthly cost. Contact the leasing office for more details.
- Do the units have laundry hookups? Do the units have laundry hookups?
- Every unit in our community comes fully equipped with full-size washer and dryers. Our apartment homes provide full-size side by side washer and dryers and full-size stackable washer and dryers. Please note that the washer and dryer types vary by apartment home.
- Do you offer short-term leases? Do you offer short-term leases?
- We understand that not everyone needs a long-term lease, but our shortest term is 13 months.
- Is there a pool? Is there a pool?
- Our community offers a rooftop, heated infinity swimming pool, complete with cabanas and outdoor kitchen with bar-b-que grills.
- What breeds of dogs do you allow? What breeds of dogs do you allow?
- We love and accept all dogs that are registered and approved through our Pet Screening process. Ask our leasing office for additional details.
- Other than dogs what animals do you allow? Other than dogs what animals do you allow?
- Our community allows our residents the option of bringing both cats and dogs to reside with them. Please see our pet policy for more information.
- I have more questions, who do I call? I have more questions, who do I call?
- Our leasing agents are available 7 days a week during normal office ours and would love to hear from you. Please feel free to call us at 405-724-8820 or email us at info@thefirstokc.com or simply by filling out our contact form (https://thefirstokc.com/contact)
- How do I see an apartment? How do I see an apartment?
- We love this question and have several ways for you to do this. Simply fill out our “Drop Us A Line” form or you can call us to set up a time, or just stop by we welcome walk-ins. There will be snacks and coffee waiting!
- What time can I pick up keys on move-in day? What time can I pick up keys on move-in day?
- We utilize a bluetooth enabled apartment key that you will pair with your cellular device. Please reach out to your leasing consultant to schedule a time for us to help set this up and answer any questions you may have.
- What is the security deposit amount, and when is it returned? What is the security deposit amount, and when is it returned?
- The security deposit is $500 for a studio or one bedroom apartment, $1000 for a two bedroom apartment and $1500 for a penthouse and it is returned within 30 days after move-out, pending any deductions for damages or outstanding balances.
- Are utilities included with rent? Are utilities included with rent?
- Utilities are not included in the rent amount but are billed to you directly on your resident portal. This alleviates you as the resident having to pay any deposits. You will be billed directly for water, electricity and HVAC. Our residents enjoy lower bills than the average person using standard ultility companies.
- What electric providers are available? What electric providers are available?
- Not applicable
- Is internet/cable provided by the community? Is internet/cable provided by the community?
- The First Residences partners with COX communications and is able to partner you directly with a sales representative so you are not dealing with long wait times for intital setup.
- What internet and cable providers service the community? What internet and cable providers service the community?
- The First Residences partners with COX communications and is able to partner you directly with a sales representative so you are not dealing with long wait times for intital setup.
- Where is guest parking located? Where is guest parking located?
- Guest parking is attached directly to The First National Center and is free of charge for resident guests. The garage is located on Broadway and is called the ONE11 Garage.
- What is the process for submitting a maintenance request? What is the process for submitting a maintenance request?
- Maintenance requests can be submitted through the online resident portal, email, phone or in person requests. Emergency maintenance can be reached at 405-724-8820.
- What are the pool hours? What are the pool hours?
- The pool is open from [10:00 AM – 10:00 PM]. Pool rules must be followed at all times.
- What are the fitness center hours? What are the fitness center hours?
- The fitness center is open 24/7
- What pets are allowed, and are there breed restrictions? What pets are allowed, and are there breed restrictions?
- Pets are welcome! The First Residences does not have weight or breed restrictions. We do ask for up to date vaccinations and for pets to be submitted through PetScreening.
- What are the pet fees? What are the pet fees?
- Pet fees include a $400 non-refundable pet fee, and $20 monthly pet rent per pet.
- What days does valet trash come? What days does valet trash come?
- We have trash chutes conveniently on each floor and for larger pickups, or items that will not fit in the trash chute, we offer a pick up service in house.
- Where are the trash bins located on site? Where are the trash bins located on site?
- Not applicable
- Are there quiet hours in the community? Are there quiet hours in the community?
- Quiet hours are enforced from [10:00 PM – 10:00 AM].
- What is the standard lease term offered? What is the standard lease term offered?
- We offer 3 - 24 month lease options
- Do you offer month-to-month lease options? Do you offer month-to-month lease options?
- Yes
- How do I get an assigned parking spot? How do I get an assigned parking spot?
- Parking is included with your $150 lifestyle fee. You are alloted one parking spot per bedroom within that fee. If you would like to purchase an additional space we charge $150. Residents are also able to enjoy valet as a parking option; also included in the lifestyle fee.
- Are garages available? Are garages available?
- Our connected and exclusive parking garage is covered.
- How much are carports/garages? How much are carports/garages?
- not applicable
- Does the community have package lockers? Does the community have package lockers?
- No. Instead we provide a concierge service that maintains a secure package room, takes dry cleaning, food and grocery deliveries. Residents are immediately notified upon arrival.
- Do I have to register with package locker services prior to moving in? Do I have to register with package locker services prior to moving in?
- not applicable
- Does the office hold packages for residents? Does the office hold packages for residents?
- We offer a concierge service that will hold any packages or deliveries until the resident is able to pick them up. This includes any items that may need to be refrigerated.
- What amenities are available to be reserved? What amenities are available to be reserved?
- NA
- What are the reservation fees for amenities? What are the reservation fees for amenities?
- NA
- Can I reserve the clubhouse? Can I reserve the clubhouse?
- No, the clubhouse can't be reserved.
- How many guests can I have in the amenity areas? How many guests can I have in the amenity areas?
- opt out
- When does towing get enforced? When does towing get enforced?
- NA
- What towing company is used? What towing company is used?
- NA
- Are water bills allocated to residents? Are water bills allocated to residents?
- NA
- Does your community offer recycling? Does your community offer recycling?
- No.
- What are the fees for lost/broken access remotes/keys? What are the fees for lost/broken access remotes/keys?
- Fees for lost or broken car garage cards are $75 and mailkeys are $35.
- What stores can I pay my rent at with the payment voucher? What stores can I pay my rent at with the payment voucher?
- NA
- How do I register my work vehicle in addition to my personal vehicle? How do I register my work vehicle in addition to my personal vehicle?
- NA
- Can I do a contactless move-in? Can I do a contactless move-in?
- We are happy to accomodate any type of move in through contacting the leasing office.
- Are there any specific delivery times I should be aware of? Are there any specific delivery times I should be aware of?
- NA
- Is there a courtesy officer onsite to handle noise complaints? Is there a courtesy officer onsite to handle noise complaints?
- Yes, we have 24/7 professional secuirty that every resident has access to contacting at any hour.
- Is there 24/7 surveillance in the community? Is there 24/7 surveillance in the community?
- Yes, the First National has 24/7 security and surveillance. Every resident is given their phone number in their move in basket.
- Are there cameras in the parking lot areas? Are there cameras in the parking lot areas?
- Yes
- Can we add security cameras to our front/back doors? Can we add security cameras to our front/back doors?
- NA
- Does your community offer gas or electric connections? Does your community offer gas or electric connections?
- We offer electric for our standard units with select penthouses having a gas connection.
- Can my guest receive packages? Can my guest receive packages?
- Yes. We provide a concierge service which handles package acceptance.
- Do I need to notify the office when I have guests? Do I need to notify the office when I have guests?
- No, but anyone with HID access needs to be listed as an occupant.
- Are there any restrictions on the number of guests? Are there any restrictions on the number of guests?
- Residents can have up to two guests at a time.
- Can I transfer because I have a pest control issue? Can I transfer because I have a pest control issue?
- na
- What days do pest control vendors come? What days do pest control vendors come?
- na
- Can additional services be requested? Can additional services be requested?
- na
- Do I need a specific size bag for valet trash? Do I need a specific size bag for valet trash?
- NA
- Does valet vendor offer recycling? Does valet vendor offer recycling?
- NA
- What are the requirements for recycling that the valet vendor has? What are the requirements for recycling that the valet vendor has?
- NA
- How many trash bags will valet services collect? How many trash bags will valet services collect?
- NA
- Can I opt out of valet trash? Can I opt out of valet trash?
- NA
- How often are resident events held? How often are resident events held?
- Resident events are held once a week (or 4x a month), and we encourage all residents to participate.
- Can I bring my friend or family member to a resident event? Can I bring my friend or family member to a resident event?
- Yes, residents are welcome to bring a guest. Please check with management for event-specific guest policies.
- Are fire extinguishers provided in each apartment? Are fire extinguishers provided in each apartment?
- Yes, fire extinguishers are provided in each apartment for safety.
- Are there specific evacuation routes for my apartment? Are there specific evacuation routes for my apartment?
- Yes, each apartment has designated evacuation routes. Emergency exit maps are posted in common areas.
- Can additional access remotes or keys be requested? Can additional access remotes or keys be requested?
- Yes, additional remotes or keys can be requested. Fees may apply.
- Do I have to change out my own battery remote? Do I have to change out my own battery remote?
- For the door locks, residents will submit a service request and we will replace the battery.
- Can I change my entry code? Can I change my entry code?
- Yes, entry codes can be changed upon request within the latch app. If experiencing difficulty, contact the office for assistance.
- Can I rekey my apartment? Can I rekey my apartment?
- Yes, apartments can be rekeyed upon request. Fees may apply.
- Is there a limit to how many guests I can have? Is there a limit to how many guests I can have?
- Guest limits vary based on community policies. Please refer to the lease agreement for details.
- How many days can my guests stay? How many days can my guests stay?
- Guests can stay up to 14 days before requiring management approval.
- Where can my guests park? Where can my guests park?
- Guests can park in designated resident parking areas.Guests should stop by concierge or the leasing office to receive a qr code for free parking.
- How do I register my guest’s vehicle? How do I register my guest’s vehicle?
- NA
- Do I need to renew my guest parking pass? Do I need to renew my guest parking pass?
- Guests can stop by the leasing office of concierge to grab a one time use QR code for free parking in our parking garage
- Can my guest park in my carport? Can my guest park in my carport?
- NA
- How do I get additional guest parking permits? How do I get additional guest parking permits?
- Guests can stop by the leasing office of concierge to grab a one time use QR code for free parking in our parking garage
- Are there any restrictions on guest parking duration? Are there any restrictions on guest parking duration?
- Guest parking duration may be subject to community policies. Check with the office for details.
- If provided by the community, can I opt out and use a different service provider? If provided by the community, can I opt out and use a different service provider?
- No
- Are there any internet or cable installation fees? Are there any internet or cable installation fees?
- Installation fees for internet or cable depend on the provider. Contact your service provider for details.
- Is the mail area under video surveillance? Is the mail area under video surveillance?
- Yes, the mail area is monitored via video surveillance for added security.
- Do you have handicap apartments available? Do you have handicap apartments available?
- Yes, handicap-accessible apartments are available. Contact the office for availability.
- Does the community offer private yards or green spaces? Does the community offer private yards or green spaces?
- We have a rooftop deck with outdoor space on the 14th floor that is available to our residents.
- Does the community manage lawn services for private lawns? Does the community manage lawn services for private lawns?
- NA
- Are sprinkler services provided in areas of private yards? Are sprinkler services provided in areas of private yards?
- NA
- Can I add in ground lanterns to my private yard? Can I add in ground lanterns to my private yard?
- NA
- Is there a community garden or green space available? Is there a community garden or green space available?
- NA
- Are there any walking or jogging trails nearby? Are there any walking or jogging trails nearby?
- Yes, there are walking and jogging trails nearby at Scissortail Park.
- Are there any designated smoking areas on the property? Are there any designated smoking areas on the property?
- Yes, designated smoking areas are available on the 14th floor of the parking garage.
- Are there any planned community improvements or renovations? Are there any planned community improvements or renovations?
- NA
- Are there any preferred local businesses or discounts for residents? Are there any preferred local businesses or discounts for residents?
- Yes, residents may receive discounts from local businesses- residents of the First recieve a black hard that includes discounts from local business.
- Are there any ride-sharing or public transportation options nearby? Are there any ride-sharing or public transportation options nearby?
- Yes, public transportation and ride-sharing options are available nearby.
- Are there any community social media groups or forums? Are there any community social media groups or forums?
- Yes, residents can join our online social media platforms by following @thefirstokc on instagram and facebook.
- Are there any car washing or detailing services available on-site? Are there any car washing or detailing services available on-site?
- No, car washing and detailing services are not available on-site.
- Are there any electric vehicle charging stations? Are there any electric vehicle charging stations?
- No, electric car charging stations are not available.
- Are there any bicycle storage or repair facilities? Are there any bicycle storage or repair facilities?
- NA
- Are there any community programs or classes offered? Are there any community programs or classes offered?
- No, our community offers no programs and classes.
- Are there any on-site storage units available? Are there any on-site storage units available?
- Yes, on-site storage units are available for residents on the bottom floor of the building.
- What school district are we in? What school district are we in?
- We are in the Oklahoma City Public School district.
- Are there any nearby parks or recreational areas? Are there any nearby parks or recreational areas?
- Yes, there are parks and recreational areas nearby.
- Are there any local farmers markets or grocery delivery services? Are there any local farmers markets or grocery delivery services?
- Yes, farmers' markets and grocery delivery services are available.
- Are there any nearby hospitals or urgent care facilities? Are there any nearby hospitals or urgent care facilities?
- Yes, nearby hospitals and urgent care facilities are accessible.
- What local resturants deliver to the community? What local resturants deliver to the community?
- Local doordash, postmates, ubereates and Tellers in the lobby delivers do the rooms.
- What are the dimensions of the windows in my apartment? What are the dimensions of the windows in my apartment?
- NA
- What type of flooring is installed in the apartments? What type of flooring is installed in the apartments?
- Apartments feature tile made to look like hardwood throughout.
- What are the appliance brands and models provided? What are the appliance brands and models provided?
- NA
- Are there ceiling fans installed in the apartments? Are there ceiling fans installed in the apartments?
- Yes, ceiling fans are installed in each unit in the bedrooms.
- What is the height of the ceilings in the apartments? What is the height of the ceilings in the apartments?
- 9 to 10 feet depending on the floorplan
- Are the apartments pre-wired for certain services? Are the apartments pre-wired for certain services?
- Yes, apartments are pre-wired for Cox services.
- Are there any energy-saving features in the apartments? Are there any energy-saving features in the apartments?
- NA
- Can I paint the walls or make other alterations to my apartment? Can I paint the walls or make other alterations to my apartment?
- Yes, residents may paint the walls but will be charged for restoration.
- What type of window coverings are provided? What type of window coverings are provided?
- Standard window coverings include blackout blinds.
- What is the soundproofing between apartments like? What is the soundproofing between apartments like?
- With the hirstorical aspect of the building, there are many slabs of concrete inbetween and around units that allow for soundproofing.
- Are there storage closets or spaces within the apartment? Are there storage closets or spaces within the apartment?
- Yes, storage closets/spaces are available in each unit.
- What is the BTU rating of the HVAC system? What is the BTU rating of the HVAC system?
- NA
- Are there any accessibility features in the apartments? Are there any accessibility features in the apartments?
- Yes, apartments feature accessibility options. Please call the office for more detail.
- What is the process for renewing my lease? What is the process for renewing my lease?
- Lease renewal processes can be completed online or in-person.
- How can I update my contact information with the office? How can I update my contact information with the office?
- Contact the office to update your contact information.
- What is the procedure for subletting my apartment? What is the procedure for subletting my apartment?
- NA
- What is the policy for early lease termination? What is the policy for early lease termination?
- Early lease termination policies depend on lease agreements.
- How do I report a noise complaint after hours? How do I report a noise complaint after hours?
- For noise complaints after hours, contact SOC.
- What is the process for reporting a lost or stolen item on the property? What is the process for reporting a lost or stolen item on the property?
- Report lost/stolen items to the office or security personnel.
- Are there any restrictions on holiday decorations? Are there any restrictions on holiday decorations?
- Yes, holiday decoration policies are outlined in the community guidelines.
- What is the policy regarding renter's insurance? What is the policy regarding renter's insurance?
- Renter’s insurance is required. Minimum coverage is $300,000.
- How can I provide feedback or suggestions to the management team? How can I provide feedback or suggestions to the management team?
- Residents can submit feedback via our online portal or office.
- What is the policy on installing satellite dishes or antennas? What is the policy on installing satellite dishes or antennas?
- NA
- What is the procedure for receiving large deliveries? What is the procedure for receiving large deliveries?
- Large deliveries should be coordinated with the office.
- Can I install a smart doorbell or other similar devices? Can I install a smart doorbell or other similar devices?
- Smart doorbells and similar devices require management approval.
- What is the policy on using grills or outdoor cooking equipment? What is the policy on using grills or outdoor cooking equipment?
- Grill use is accessible from 10am-10pm.
- Are there any restrictions on storing items on balconies or patios? Are there any restrictions on storing items on balconies or patios?
- NA
- What is the policy regarding the use of bicycles or scooters on the property? What is the policy regarding the use of bicycles or scooters on the property?
- We only permit bicyle and scooter usage outdoors.
- What is the policy on posting signs or notices on the property? What is the policy on posting signs or notices on the property?
- Posting signs/notices requires management approval.
- Does your community have an elevator for use? Does your community have an elevator for use?
- Yes, elevators are available for resident use.